Privacy Policy

1. Introduction

jjl5 ("jjl5," "we," "us," or "our") is committed to protecting the privacy and personal data of all users ("Player," "User," or "you") who access and use the jjl5 online gaming platform at https://jjl5.app and any associated services (collectively, the "Platform"). This Privacy Policy describes how jjl5 collects, uses, stores, discloses, and protects your personal information in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.

By registering an account or using the jjl5 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Privacy Policy, please discontinue use of the Platform immediately.

2. Personal Data We Collect

jjl5 collects personal data that is necessary, adequate, and not excessive in relation to the purposes for which it is collected. The categories of personal data we collect include:

2.1 Registration and Identity Data

• Full legal name as it appears on your government-issued identification;
• Date of birth (to verify the 21+ age requirement);
• Nationality and country of residence;
• Email address and mobile phone number;
• Username and encrypted password.

2.2 Identity Verification (KYC) Data

• Government-issued identification documents (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's license, UMID);
• Proof of address documents (e.g., utility bill, bank statement);
• Selfie or facial image for identity verification purposes;
• Source of funds documentation where required by anti-money laundering regulations.

2.3 Financial and Transaction Data

• GCash account details, Maya account details, or bank account information used for deposits and withdrawals;
• Transaction history, including deposit amounts, withdrawal requests, and gaming activity;
• Debit card details (processed securely and not stored in full on jjl5 servers).

2.4 Technical and Usage Data

• IP address and approximate geolocation;
• Device type, operating system, and browser information;
• Session logs, login timestamps, and platform activity data;
• Cookie identifiers and similar tracking technologies.

2.5 Communications Data

• Records of communications with jjl5 customer support, including live chat transcripts and email correspondence;
• Feedback, survey responses, and promotional opt-in preferences.

Data Category	Examples	Purpose
Identity Data	Name, date of birth, ID documents	Account creation, KYC, age verification
Financial Data	GCash, Maya, bank details	Deposits, withdrawals, AML compliance
Technical Data	IP address, device info, cookies	Security, fraud prevention, analytics
Communications Data	Support chat, emails	Customer service, dispute resolution

3. How We Use Your Personal Data

jjl5 uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your jjl5 player account, including processing registrations, verifying identity, and managing account settings;
• Service Delivery: To provide access to jjl5 games, process deposits and withdrawals, and deliver the core gaming experience;
• Legal and Regulatory Compliance: To comply with PAGCOR licensing requirements, the Anti-Money Laundering Act (AMLA), the Data Privacy Act, and other applicable Philippine laws;
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other security threats;
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance;
• Responsible Gaming: To monitor gaming patterns and enforce responsible gaming tools such as deposit limits and self-exclusion where applicable;
• Marketing Communications: To send you promotional offers, bonuses, and platform updates where you have provided consent. You may opt out at any time;
• Platform Improvement: To analyze usage patterns and improve the functionality, performance, and user experience of the jjl5 Platform.

4. Legal Basis for Processing

jjl5 processes your personal data on the following legal bases as recognized under the Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform the contract between you and jjl5 (i.e., to provide the gaming services you have registered for);
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including PAGCOR regulations and AMLA requirements;
• Legitimate Interests: Processing is necessary for jjl5's legitimate interests in fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights;
• Consent: For marketing communications and non-essential cookies, processing is based on your freely given, specific, and informed consent, which you may withdraw at any time.

5. Data Sharing and Disclosure

jjl5 does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients only where necessary and lawful:

• Service Providers: Third-party vendors who assist in operating the Platform, including payment processors (GCash, Maya, banking partners), identity verification providers, cloud hosting services, and customer support platforms. These providers are contractually bound to process data only on jjl5's instructions and in compliance with applicable data protection laws;
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies where disclosure is required by law or regulatory obligation;
• Law Enforcement: Where jjl5 is legally compelled to disclose information in response to a valid court order, subpoena, or law enforcement request;
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the successor entity, subject to equivalent privacy protections.

6. Data Retention

jjl5 retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the duration of your account relationship with jjl5 and for a period thereafter as required by applicable law.

Specifically, jjl5 retains:

• Account and identity data for a minimum of five (5) years following account closure, in compliance with PAGCOR record-keeping requirements and AMLA obligations;
• Transaction records for a minimum of five (5) years as required by the Anti-Money Laundering Act;
• Customer support communications for a period of three (3) years;
• Marketing consent records for as long as you remain opted in, plus a reasonable period thereafter for compliance purposes.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in accordance with jjl5's data disposal procedures.

7. Cookies and Tracking Technologies

jjl5 uses cookies, web beacons, and similar tracking technologies to enhance your experience on the Platform. The types of cookies we use include:

• Strictly Necessary Cookies: Essential for the Platform to function correctly, including session management and security features. These cannot be disabled;
• Performance Cookies: Used to collect anonymized data about how players use the Platform, helping us identify and fix issues and improve performance;
• Functional Cookies: Allow the Platform to remember your preferences, such as language settings and display options;
• Analytics Cookies: Used to understand aggregate usage patterns and improve the jjl5 user experience.

You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the jjl5 Platform.

8. Data Security

jjl5 implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the jjl5 Platform;
• Encryption of sensitive data at rest, including financial information and identity documents;
• Access controls limiting personal data access to authorized personnel on a need-to-know basis;
• Regular security assessments and penetration testing of the Platform;
• Incident response procedures for detecting and responding to data security breaches.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jjl5 will notify the National Privacy Commission and affected individuals in accordance with the requirements of the Data Privacy Act of 2012.

9. Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jjl5:

• Right to Be Informed: You have the right to be informed of how your personal data is collected and processed, as set out in this Privacy Policy;
• Right to Access: You may request a copy of the personal data jjl5 holds about you at any time;
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data we hold about you;
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jjl5's legal retention obligations;
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time;
• Right to Data Portability: You may request that jjl5 provide your personal data in a structured, commonly used, and machine-readable format;
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe jjl5 has processed your personal data in violation of the Data Privacy Act.

To exercise any of the above rights, please contact jjl5's Data Protection Officer via the contact details provided in Section 13. jjl5 will respond to all verified requests within fifteen (15) business days.

10. Children's Privacy

The jjl5 Platform is strictly intended for individuals aged 21 years and above. jjl5 does not knowingly collect personal data from individuals under the age of 21. If jjl5 becomes aware that personal data has been collected from a person under 21, such data will be deleted immediately and the associated account will be closed. If you believe a minor has registered on the Platform, please contact our support team immediately.

11. Third-Party Links

The jjl5 Platform may contain references to third-party services such as payment processors (GCash, Maya, banking partners). jjl5 is not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of jjl5.

12. Changes to This Privacy Policy

jjl5 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or Platform features. The date of the most recent revision is indicated at the top of this page. Where changes are material, jjl5 will notify registered players via email or in-platform notification. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.

13. Contact Us / Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact jjl5's Data Protection Officer:

• Live Chat: Available 24/7 via the in-platform chat widget
• Email: [email protected]

jjl5 aims to acknowledge all data privacy requests within five (5) business days and to resolve them within fifteen (15) business days.